Working Hours
  • Mon Closed
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
settings

907-479-6162 | 1904 Peger Rd Fairbanks, AK 99709

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 907-479-6162 or make an appointment online!


What Our Customers Are Saying

reviewicon

Excellent service from the staff and work done quickly with a good price!

, 12/03/2024

reviewicon

Ive brought my 2000 Toyota Tacoma here multiple times. Although I've spent $4273.81 here; I feel each penny was put to good work. If it weren't for them, my truck would not be running as smooth as it does today. Extremely understanding customer service at the desk & the mechanic I spoke with seemed very well informed and easy to talk with. Not to mention they run a sweet discount with Enterprise for the time your vehicle is in their shop. Thank You @PegerRoadAutoRepair

, 05/27/2024

reviewicon

I can't recommend them enough!! I've never felt like an auto shop is shooting me straight, but Peger Auto is a breath of fresh air! They were so honest, it felt like I was dealing with family. #priceless

, 01/18/2024

reviewicon

Decent price for good service.

, 12/31/2022

reviewicon

A++

, 11/05/2022

reviewicon

Awesome job so far, and I will be back on the 9th of November to finish the work needed.

, 10/22/2022

  • ASE (Automotive Service Excellence)
  • Napa Auto Care Center
  • Car Care Aware
  • Call Us For Service: 907-479-6162